- 09 May 2025
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Get all service ticket problem categories
- Updated on 09 May 2025
- 1 Minute to read
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[PREVIEW] Get all service ticket problem categories in the system.
Description
Service tickets have to be assigned to a problem category. However, in order to add the correct problem category the Bloxs user needs to know which problem categories are available in the application. This endpoint can be used to retrieve the available problem categories. This is a standard list.
The response provides the full list of available problem categories as an array.
Use Case
The PUT/servicetickets operation is used to update a service ticket. As part of this update, the user may want to specify the problem category associated with the service ticket. However, the user may not know which problem categories are available. This endpoint can be used to retrieve the full list of available problem categories.
Response fields
The 200 response contains the field in the table below. For every problem category this property will be shown separately in the array.
Field | Description |
---|---|
name | The name of the problem category. A problem category indicates the category of the issue, such as electrical, windows, etc. |
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OK
1 = Active
2 = OnHold
3 = SignedOff
4 = Done